Site Help

REGISTRATION


Q:Why is the website restricted by age verification?
A: Because we are committed to being a responsible marketer of moist smokeless tobacco products, we take extra steps to limit access to our website to tobacco consumers 21 years of age or older whose ages have been verified.

Q: How do you verify my identity online?
A: We use various electronic data sources to validate information you provide on this website.

Q:If I am not already on ACE MOIST SNUFF INC. mailing list, why do i need to take a quiz to sign up for your mailing list and gain access to the website?
A:ACE MOIST SNUFF INC. sends tobacco brand communications only to tobacco consumers 21 years of age or older. By asking questions that only you can answer, we can verify your identity and help protect you against fraud.

Q: What is an electronic signature? Is it legally binding?
A: An  electronic signature is a method of "signing" or executing an online document and is commonly considered legally binding.

Q:Why do you need both my mailing address and government-issued ID address?
A: We need your mailing address for you to be eligible to receive mailings, including information about coupons and special offers, from us. We need your government-issued ID address to verify your identity.

Q: Why do you need my email address?
A: Providing your email address is optional. We will only send you email communications, including information about coupons and special offers, if you ask to receive them and confirm your ACE MOIST SNUFF INC. tobacco brand email subscription.

Q:What do you consider a valid, government-issued ID?
A: Driver´s licenses, sporting licenses (hunting or fishing licenses) and state ID cards are valid, government-issued IDs. The ID you submit must include your name, address, signature and date of birth.

Q: Your site told me that age verification didn't work for me. Why?
A: We don´t know, but the most likely cause is that for some reason the information you provided could´t be matched to the electronic records we use for age verification.

Q: Why do i have to be 21 to sign up here? only able to be legal age to buy tobacco products.
A: We send tobacco brand communications only to tobacco consumers 21 years of age older.


Q: Why must I check the box under Terms and Conditions?
A: The information contained in these Terms and Conditions is important, and we want to be sure that you have read them and that you have agreed to the terms.

Q: Can i provide a P.O. Box or rural route or APO for my address?
A: No. Because we verify your adult age against government-issued IDs (voter registration or driver's license), and those ID's use a physical address, we are unable to verify your age when a P.O.Box, rural route or APO is used as an address.


PRIVACY AND SECURITY
Q: How can I get a copy of your Privacy Statement?
A: You can read and print our complete Privacy Statement on our website.

Q: Why do you need my personal information?
A: We send tobacco brand communications only to tobacco consumers 21 years of age or older. The personal information you provide helps us verify your identity and age.

Q: Is it safe to enter personal information online?
A: Yes. The personal information that you provide on this website is encrypted using 128-bit encryption to help keep it secure.

Q: What do you do with information that I provide?
A: We use the information that you provide to verify your age and identity and confirm that you are eligible to receive communications from ACE MOIST SNUFF INC.. tobacco brands. The contact information you provide is stored in our records only if we are able to confirm your eligibility and add you to the ACE MOIST SNUFF INC.. tobacco brand mailing list.

Q: Do you share personal information with third parties?
A: ACE MOIST SNUFF INC.. does not sell or otherwise disclose personal information that we collect about you on this website to any third parties for their own marketing purposes. We do disclose this information to service providers that we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf. ACE MOIST SNUFF INC.. and its service providers also may disclose information about you if required by law. To learn more, please read our Privacy Statement.

Q: Does this website use cookies?
A: Yes. To understand more, please read our Privacy Statement.
CHANGING MY PERSONAL DATA
Q: I moved. How do I change my mailing address online?
A: Once you sign in to the skoal.com website, you can click the My Profile tab at the top right of the screen to navigate to Contact Information. From here you can edit your name or address.

Q: My name has changed. How do I change it online?
A: Once you sign in to the skoal.com website, you can click the My Profile tab at the top right of the screen to navigate to Contact Information. From here you can edit your name or address.


Q: How do I change my Password?
A: Once you sign in to the skoal.com website, you can click the My Profile tab at the top left of the screen.

Q: I lost my Customer Number. Where can I get it?
A: We include your unique 9-digit Customer Number on all mailings we send you through the U.S. Mail. Your Customer Number is digits 7-15 of the 16 digits appearing above your name. If you misplaced your number, contact us at call 0-000-000-0000,, 9:00 am to 10:00 pm ET, Monday through Friday; and 9:00 am to 5:00 pm ET, Saturday and closed on Sunday for assistance.

 


TECHNICAL ISSUES
Q: What are the minimum site requirements to view this site?
A: For desktop PC: best viewed with Windows XP, Windows Vista or Windows 7 or 8 operating systems and Internet Explorer 8, 9, 10, 11 or Firefox 20 or higher or Google Chrome 27 or higher browsers.
For desktop Mac: best viewed with Mac OSX, Snow Leopard, Lion or Mountain Lion operating systems and Firefox 20 or higher or Google Chrome 27 or higher browsers.

Q: How do I enable JavaScript for Internet Explorer 8, 9, 10 and 11?
A: 1. Open Internet Explorer and click the "Tool" button in the menu bar. Select "Internet Options" and then select the "Security" tab.
2. Select the "Internet" area, select "Custom Level" and go to the "Security Settings / Internet Zone" box.
3. Click the checkbox to enable "Active Scripting" under the Scripting section and then click OK to apply the settings.
Restart your browser when finished to update your settings and enable JavaScript™.


Q: How do I enable JavaScript for Firefox 20 or higher?
A: Visit http://support.mozilla.com/en-US/kb/Javascript to learn more.

Q: How do I enable JavaScript for Safari 5.1 or higher?
A: 1. Select the "Safari" menu (Mac) or "Edit" menu (PC).
2. Select "Preferences."
3. Choose the "Security" tab from the icons on the top.
4. Click the checkbox to the left of "Enable Java" so that a tick appears.
Close the Preferences window.

Q: How do I enable JavaScript for Google Chrome 27 or higher?
A: 1. Click the spanner icon on the browser toolbar.
2. Select Options.
3. Choose the "Under the Hood" tab.
4. Choose Content Settings in the "Privacy" section.
5. Allow all sites to run JavaScript in the "JavaScript" section.

Q: How do I enable cookies for Internet Explorer, Firefox, Safari and Chrome?
A: Visit http://support.google.com/accounts/bin/answer.py?hl=en&ctx=ch&answer=61416 to learn more.

Q: My Internet service provider filters unwanted email and spam. Could these filters block email that I wish to receive?
A: Yes, they may. Spam filters may restrict wanted email as well as unwanted email. To ensure delivery, please add us to your address book.

Q: What is age-filtering software?
A: This software allows consumers to control access to specific websites. ACE MOIST SNUFF INC.. has submitted this site as an age-restricted site to the age-filtering services listed in the Filtering Software section of this site. To learn more about ACE MOIST SNUFF INC.., its business and important tobacco issues, view our Responsibility section.

Q: I've checked site requirements and settings. Everything is set as suggested but I still can't view the site. What should I do now?
A: If you're experiencing difficulty with the site, please call 1-866-404-1934, 9:00 am to 10:00 pm ET Monday through Friday and 9:00 am to 5:00 pm ET Saturday and Sunday, excluding holidays, for assistance. A Customer Service Representative will request information about your computer system.

 


PROMOTIONS AND OFFERS:
Q: Where can i learn more about current Promotions or Offers?
A: Current Promotions or Offers you're eligible to participate in are located in the Promotions tab at the top left of the screen. When promotions are available, see Official Rules for details.

Q: can i give my Promotions or Offers mailing to my friend so he/she can enter the Promotion or Offer?
A: If your friend is a tobacco consumer 21 years of age  or older and meets the eligibility requirements for this Promotion or Offer, he or she can go to topshelfchew.com to register and participate in the promotion. He or she will need to register online and cannot use your 9-digit Customer Number.

COMMUNICATIONS FROM ACE MOIST SNUFF INC..
Q: When I register, what am I signing up for? What kind of communications can I expect?
A: You're signing up to become eligible to receive communications via U.S. Mail or email from ACE MOIST SNUFF INC.. tobacco brands including marketing promotions and offers and from ACE MOIST SNUFF INC.. about tobacco-related issues.

Q: How long after I sign up until I start receiving mail from ACE MOIST SNUFF INC..?
A: You're signing up to become eligible to receive coupons, promotional offers and other tobacco-related communications from ACE MOIST SNUFF INC.. tobacco brands. However, it is only from time to time that ACE MOIST SNUFF INC.. sends tobacco brand communications to select tobacco consumers 21 years of age or older.

Q: How can I be removed from your mailing list?
A: Please call 1-866-404-1934, 9:00 am to 10:00 pm ET, Monday through Friday; and 9:00 am to 5:00 pm ET, Saturday and closed on Sunday. One of our specialists will be glad to help you.

Q: Can I register another person for this website or add them to the mailing list on their behalf?
A: No. We collect an electronic signature from the actual tobacco consumer 21 years of age or older who wishes to become eligible to receive information from ACE MOIST SNUFF INC.. tobacco brands.

Q: I live overseas. Can I be on your mailing list and access this website?
A: No, our mailings and this website are limited to tobacco consumers 21 years of age or older who currently live in the 50 United States or the District of Columbia.

Q: Can I sign up to receive only coupons? I don't want other mail?
A: No, we're sorry, but there is not currently a process in place to send you only the specific mailings you wish to receive.

Q: The website is saying that you already have my name. How did you get it? I don't remember signing up to receive mail from you.
A: There are several ways your name could have been added to our mailing list. To speak with a Customer Service Representative, please call 1-866-404-1934, 9:00 am to 10:00 pm ET, Monday through Friday; and 9:00 am to 5:00 pm ET, Saturday and closed on Sunday.

 

EMAIL COMMUNICATIONS
Q: How do I sign up to receive email communications from ACE MOIST SNUFF INC..?
A: You can sign up for email communications when you register on skoal.com. You'll be subscribed to receive ACE MOIST SNUFF INC.. tobacco brand email communications after you confirm your ACE MOIST SNUFF INC.. tobacco brand email subscription.

Q: Even though I subscribed to receive email communications from skoal.com, I haven't been receiving any emails. Is there something I have to do to ensure that I receive emails?
A: Before you can receive our emails, you must request a confirmation email and click the link in that email to complete your registration. To ensure delivery of our message, please add us to your address book. Check your spam folder if you do not receive a confirmation email.

Q: How do you know my email address?
A: You previously provided this email address to ACE MOIST SNUFF INC.. or one of its affiliates.

Q: I signed up to receive emails, but the site indicates that I am currently "unsubscribed."
A: There are a few possible explanations for this. You may be unable to subscribe because your email address is restricted or invalid. If you continue to have problems, call 1-866-404-1934, 9:00 am to 10:00 pm ET, Monday through Friday; and 9:00 am to 5:00 pm ET, Saturday and closed on Sunday for assistance